Privacy Policy



We appreciate your interest in us and hope to make your online experience enjoyable and secure. Your privacy is important to us, and we will make every reasonable effort to safeguard any information we collect.


This application (“Application”) is owned and operated by, among others, Carelon Global Solutions Philippines, Inc., (collectively, “we,” or “us,” or “our).

A Philippines user's (“User”, “you,” or “your”) use of our Application is subject to the terms of this privacy policy (“Privacy Policy”) and our terms of use (“Terms of Use”), and our data privacy notice (“Data Privacy Notice”) and consent form (“Consent Form”).

By using the Application, you signify that you have carefully read, understood, and agreed to be bound by this Privacy Policy and our Data Privacy Notice and Consent Form for Philippine residents and citizens. If you disagree with any of the Terms of Use or any part of this Privacy Policy, you must refrain from using this Application.

This Privacy Policy may be altered, edited, amended, modified, reviewed, revised, or substituted by us at any time and users are requested to read the Privacy Policy before using or accessing the Application. Please check this page regularly to ensure you are familiar with the latest version of the Privacy Policy. If you are a resident or citizen of the Philippines, you may withdraw your consent to the processing of your personal information (“Personal Information”) in the event of changes or amendments to the information supplied in this Privacy Policy.

What information will we collect?

Information may be collected in the following ways on this Application:

  • Personal information. In order for you to use certain features of this Application, you may be required to register with us, which requires you to provide certain Personal Information, such as your e-mail address, phone number, name, date of birth, and certain sensitive personal data or information, if any.

  • Cookie data. We may use “cookies” to help us improve this Application by tracking your navigation habits and to store your preferences. A cookie is a small file created by a website or application to store information on your computer. Cookies do not allow websites or applications to gain access to other information on your computer. Once a cookie is saved on your computer, generally, only the website or application that created the cookie can read it. We use cookies to help us understand and save your preferences for future visits and compile statistical data about the Application traffic and interaction so we can offer better experiences and tools in the future.

  • Traffic data. We track certain information about your visits to the Application. The information that is tracked includes: (a) referring source that may have sent you to the Application URL; (b) domain services; (c) types of computer systems accessing the Application; (d) types of web browsers and the Application; (e) IP address of the user.

  • Third parties. We may work with third-party service providers who may place third-party persistent cookies, web beacons, or similar technologies to collect anonymous information about the use of our Application. They are not permitted to collect any Personal Information, and this information will be solely used for web usage analysis for a better understanding of how you use our Application, and for customization of our content and advertising.

  • An Internet Protocol (IP) address is a number that automatically identifies the computer or mobile device that you are using to access the internet. The IP address enables our server to send you the site pages that you want to visit or the data you want to view. The IP address may disclose the server owned by your internet service provider. We use your IP address to help diagnose problems with our server and to support our administration of this Application.

How will information be used?

We are committed to safeguarding the Personal Information we receive from you. We impose standards to maintain the confidentiality of Personal Information, and we use physical, technical, and administrative safeguards to protect it.

Any Personal Information that you provide to us is used for the purpose for which you provide it. For example, if you provide us with an email address, we will only use it in a manner consistent with your consent for us to do so.

We may also gather quantitative user information, such as the number of users and pages or data accessed, in order to perform administrative, technical, hosting, or other functions to help us manage our Application and deliver new functionalities to you. We do not sell, license, transmit, or disclose Personal Information that you provide to us to third parties, except for the following exceptions:

  • Upon your authorization.

  • When such disclosure is necessary to allow us and our contractors or agents to carry out hiring operations.

  • When required or permitted by law.

Our policies prohibit unlawful disclosure of Personal Information. We share it externally only where central or state law requires it. Internally, it is our policy to limit the access, use, and disclosure of Personal Information to be in line with the job duties of our associates and with the applicable laws, such as the Philippines Republic Act No. 10173 or the Philippines Data Privacy Act of 2012 with respect to residents or citizens of the Philippines.

For residents or citizens of the Philippines, if you have questions about this, contact our Data Protection Officer at


By accessing the Application, you signify that you have carefully read, understood, and agreed to be bound by and to consent to the collection, use, transfer, retention, alteration, and deletion of your information as provided in this Privacy Policy and in our Terms of Use.


Data retention period

We will retain the user information for a retention period of five years, or for such longer periods as may otherwise be required to fulfill any requirements under the applicable laws.

What if I don't want information about me to be collected?

Providing Personal Information through this Application is optional. Personally identifiable information will not be collected from you without your knowledge and approval.

If you do not wish to have your activity on our website or application tracked, at any time, you can opt out to discontinue first-party cookie tracking of your web activity.

You have the choice to opt out of third-party cookies, web beacons, or similar technologies. If you do not want third-party service providers to collect your anonymous information for marketing purposes, visit the Network Advertising Initiative (NAI) website to perform the opt out.

Additionally, you can direct your internet browser to notify you and seek approval whenever a cookie is being sent to your hard drive. You may also delete a cookie manually from your computer, tablet, or smartphone through your internet browser settings or other programs. You can also set your browser to refuse all cookies. Please note that parts of this Application may not function properly or be available to you if you refuse to accept a cookie or choose to disable the acceptance of cookies.

"Do not track" signals

We do not respond to web browser "do not track" signals. As such, your navigation of our Application may be tracked as part of the gathering of quantitative user information described above. If you arrive at our Application by way of a link from a third-party application that does not respond to "do not track" requests, the recognition of any "do not track" request you have initiated will end as soon as you reach our Application.

Contacting you

We, including our affiliates or vendors, might call or text you via an automated telephone dialing system and/or a prerecorded message or otherwise. We will only do this in accordance with the applicable laws on unsolicited commercial communication regulations, particularly the Philippines Data Privacy Act of 2012 with respect to personal information of Philippine residents and citizens and those processed in the Philippines or by Carelon Global Solutions. The calls may be to let you know about your job application status, for scheduling an interview, regarding your offer letter, etc. If you do not want to be contacted by phone, just let the caller know and we will not reach out this way in the future.

Linking to other sites

From time to time, we will provide links to websites or applications not owned or controlled by us. We do this because we think the information might be of interest or use to you. A link to a third-party website or application does not constitute or imply endorsement by us. We cannot guarantee the quality or accuracy of information presented on third-party websites or applications. While we do our best to ensure your privacy, we cannot be responsible for the privacy practices of third-party websites or applications. We encourage you to review the privacy practices of any website or application you visit.

Applicable laws

If you are a resident or citizen of the Philippines: 

You agree that this Privacy Policy and any security measures that we may take to secure Personal Information (as defined under the Philippines Data Privacy Act of 2012 and the rules made thereunder) or Sensitive Personal Data or Information (as defined under the Philippines Data Privacy Act of 20212 and the rules made thereunder) on the Application constitute reasonable security practices and procedures as well as data protection and privacy measures from an Organizational, Physical, and Technology perspective under the Implementing Rules and Regulations (IRR) of the Philippines Data Privacy Act of 2012 and accordingly, the rules of the Philippines Government in this regard shall not apply.

Data Protection Officer

The name and contact details of the Data Protection Officer as per the Philippines Data Privacy Act of 2012 and the rules made thereunder are as follows:

For inquiries or complaints, please send an email to:

Carelon Global Solutions Philippines data privacy notice

Article III of the 1987 Constitution protects the right of privacy. Section 2 states, "The right of the people to be secure in their persons, houses, papers, and effects against unreasonable searches and seizures of whatever nature and or any purpose shall be inviolable, and no search warrant or warrant of arrest shall issue except upon probable cause to be determined personally by the judge after examination under oath or affirmation of the complainant and the witnesses he may produce, and particularly describing the place to be searched and the persons or things to be seized." Section 3 states, "(1) The privacy of communication and correspondence shall be inviolable except upon lawful order of the court, or when public safety or order requires otherwise as prescribed by law. (2) Any evidence obtained in violation of this, or the preceding section shall be inadmissible for any purpose in any proceeding." Section 7 states, "The right of the people to information on matters of public concern shall be recognized. Access to official records, and to documents and papers pertaining to official acts, transactions, or decisions, as well as the government research data used as basis for notice development, shall be afforded the citizen, subject to such limitations as may be provided by laws.

The Philippines Civil Code also states that "every person shall respect the dignity, personality, privacy, and peace of mind of his neighbors and other persons," and punishes acts that violate privacy by private citizens, public officers, or employees of private companies.

The Philippines Data Privacy Act of 2012 provides safeguards meant to ensure that personal and other sensitive data in information technology and communications systems in the government and private sectors remain protected and secure. 

Carelon's commitment to data privacy protection

Protecting the security and privacy of your personal data is important to us. Therefore, we conduct our business in compliance with the applicable laws on data privacy protection and data security. We hope the notice outlined below will help you understand what data we may collect, how we use and safeguard that data, and with whom we may share it.

We will not collect, process, or disclose any personal data about you unless you voluntarily choose to provide us with it and give your consent thereto, or unless such disclosure is required or permitted by the applicable laws and regulations.


We use personal data to process transactions with you for purposes, such as: 1) recruitment and placements; 2) administration of compensation and benefits; 3) performance management and training; 4) advancement planning; 5) performance of our master vendor relationships, on-site management services, and outsourcing arrangements; 6) workplace management; 7) workforce and risk management; 8) client and government reporting; and 9) other legal and expected business-related purposes.

Sensitive information

We collect and use sensitive information, for which we provide additional and appropriate privacy protection and confidentiality, only if required to meet its legal obligations, always with your consent. Sensitive personal information means information revealing racial or ethnic origin, religious beliefs, political affiliations, education, health, information provided by government agencies that are peculiar to an individual, like social security numbers, license tax returns, and such other data declared by law to be sensitive.


In general, we may disclose or share your job-related personal information with our affiliates, to subcontractors who perform services our behalf, clients, and, only where we are otherwise required to do so, to a court of law. Personal Information pertaining to you may be transferred outside Philippines to our other locations. We have taken steps to ensure that all information transferred receives adequate legal data protection.

Data sharing

Personal Information collected or processed through this Application may be shared with Carelon Global Solutions for the same purpose as herein provided and shall be covered by the terms, conditions, privacy measures, and rights provided in this Privacy Policy. To this end, you agree and consent to the sharing of your personal information. Further processing of shared data shall adhere to the data privacy principles laid down in the Philippines Data Privacy Act of 2012 and related rules and regulation.


We will not knowingly collect personal data from children without insisting that they seek prior parental consent if required by the applicable law. We will only use or disclose personal data about a child to the extent permitted by law, to seek parental consent pursuant to local law and regulations, or to protect a child. The definition of "child" or "children" under Philippine law is one who is below 18 years old or, even if above 18, is unable to take care of himself/herself due to certain circumstances.


To protect your personal data against accidental or unlawful destruction, loss, or alteration and against unauthorized disclosure or access, we use technical and organizational security measures.

Questions, inquiries/requests, and comments

Carelon Global Solutions will respond to reasonable requests to review your personal data; to correct, amend, or delete any inaccuracies; to suspend further processing; or to erase your personal data. If you have any questions or comments about our Data Privacy Notice (e.g. to review and update your personal data), or if you want some data, which you provided to us, not to be disclosed to anyone, please contact us at, or at the 9th Floor, World Commerce Place Tower 2, 11th Ave, corner 36th St., Bonifacio Global City, Taguig.