Marie Grace Cruz

Senior Director, Training and Quality

Marie Grace “Gracie” Cruz is the Senior Director of Training and Quality at Carelon Global Solutions Philippines. She is responsible for overseeing training delivery and performance enhancement across all business units within the organization.

A seasoned professional with a proven track record, Gracie has two decades of experience in business process outsourcing, specializing in training and quality management, instructional systems design, operations, and client relationship management. She was previously senior director for Training and Quality at ResultsCX, a role that encompassed multiple industries, including a large footprint in healthcare transformation.

In her previous roles, Gracie played a pivotal role in designing and executing comprehensive training programs and elevating quality assurance processes to meet and exceed industry benchmarks in locations including Europe, North America, and Latin America. She has developed different strategies and created unique value propositions that won new businesses and grew existing clients for the company. Through data-driven insights and innovative training and quality initiatives, she has generated millions of dollars in savings and revenue.

Gracie graduated with a degree in business management. She is a certified Yellow Belt Six Sigma professional, and a certified COPC Professional Manager.

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